Shipping Policies
Shipping Information
At The Dark Outfit, we want to ensure that you receive your orders in a timely and efficient manner. Please read our shipping policies to understand how we handle shipping, delivery times, costs, and related information.
Order Processing Time
- Order Confirmation: Once you place an order, you will receive an order confirmation email. Please review it carefully to ensure all details are accurate. If you notice any errors, please contact us immediately.
- Processing Time: Most orders are processed within 1-3 business days, excluding weekends and holidays. Custom or made-to-order items may require additional processing time, which will be communicated to you during the ordering process.
Shipping Methods
- Standard Shipping: We offer standard shipping options for domestic and international orders. Shipping costs and estimated delivery times vary based on your location. You can view available shipping options and costs during the checkout process.
- Expedited Shipping: If you need your order faster, we provide expedited shipping options for select destinations. Please note that expedited shipping may incur higher costs, which will be displayed during checkout.
Shipping Rates
- Domestic Shipping: Shipping rates for domestic orders are calculated based on the weight, size, and destination of your package. We strive to offer competitive shipping rates while ensuring the safe delivery of your items.
- International Shipping: International shipping rates vary depending on the destination and package weight. Please note that international customers are responsible for any customs duties, taxes, or fees that may apply.
Estimated Delivery Times
- Domestic Orders: Estimated delivery times for domestic orders typically range from 3 to 7 business days, depending on your location and chosen shipping method.
- International Orders: Estimated delivery times for international orders vary by destination and shipping method. Please refer to the shipping options provided during checkout for specific delivery estimates.
Order Tracking
- Tracking Information: Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.
- Tracking Updates: Please allow up to 24-48 hours for tracking information to become available after your order has shipped.
Lost or Delayed Shipments
- Lost Shipments: If your order is lost in transit or delayed significantly beyond the estimated delivery time, please contact us, and we will assist you in locating your package or processing a replacement or refund as necessary.
Shipping Restrictions
- P.O. Boxes: We do not ship to P.O. boxes. Please check the product description for specific shipping restrictions.
Contact Us
If you have any questions, concerns, or special requests regarding shipping, please don’t hesitate to contact us at: info@thedarkoutfit.com
