Exchange & Return
At “The Dark Outfit,” we want you to be completely satisfied with your purchases. If you’re not entirely happy with your purchase, we’re here to help. Please read our Exchange and Return Policy carefully for guidance on the process.
Eligibility for Returns
1. Items Eligible for Return: We accept returns on most items within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Non-Returnable Items: The following items are non-returnable:
- Custom-made or personalized items
- Earrings and other intimate or sanitary goods
- Items with obvious signs of use
- Items not in their original condition
Initiate a Return
To initiate a return, please follow these steps:
1. Contact Us: Send an email to our customer support team at [Your Customer Support Email] with the following information:
- Your order number
- The item(s) you wish to return
- The reason for the return
2. Return Authorization: Our customer support team will provide you with a return authorization and instructions on where to send the item(s).
Shipping the Return
1. Shipping Costs: You are responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., you received the wrong item or a defective product).
2. Packaging: Please pack the item securely in its original packaging or a similar sturdy box to prevent damage during transit.
Refunds
1. Refund Processing: Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
2. Refund Timeframe: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment processor’s policies.
Exchanges
1. Exchanging Items: If you wish to exchange an item for a different size or color, please contact us, and we will assist you with the exchange process.
2. Availability: Exchanges are subject to product availability. If the item you want to exchange is not available, we will process it as a return, and you can place a new order for the desired item.
Contact Us
If you have any questions or need further assistance with exchanges or returns, please contact our customer support team at info@thedarkoutfit.com.
Changes to This Policy
We reserve the right to update or change our Exchange and Return Policy at any time. Please check this page periodically for the latest information.
